Terms of service

Clear terms for managed healthcare brokerage

BYC connects you with trusted clinical professionals across Norwest, NSW. These terms explain your rights and ours, so everyone knows where they stand.

What you agree to

HONEST ABOUT LIMITS

We can't promise perfect outcomes. No honest clinician can.

Healthcare doesn't come with guarantees. Our clinicians commit to their best, evidence-based care, but we don't promise specific results. If you're not comfortable with that, we're not the right fit. And that's okay.

What happens if a dispute arises?

Care consultants. 24/7 clinical support. One clear answer.

Questions about these terms or your rights? Our team responds the same day, usually within hours. Reach out before you act.

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Clear terms for managed healthcare brokerage

What you agree to

Who is responsible for the care I receive?

Do I need to give consent before care starts?

What are my obligations as a participant?

How do I provide accurate health information?

Can I change or cancel a scheduled visit?

What happens if I miss an appointment?

We can't promise perfect outcomes. No honest clinician can.

What happens if a dispute arises?

What happens if my question about services is not resolved?

Do I have to go straight to a formal process?

Can I contact an external body about my concern?

Which laws govern BYC's services?

How quickly are disputes usually resolved?

Where can I raise a concern directly with BYC?

Care consultants. 24/7 clinical support. One clear answer.